What Is Unified Remote Monitoring and Management (uRMM)?


The proliferation of connected endpoints is increasing in both small and large enterprises. Managed service providers (MSPs) are seeing a rise in not only traditional devices, such as desktops, laptops are servers, but also in next-gen devices, such as virtual machines (VMs), mobile devices, cloud and Internet of Things (IoT) devices, across their customers’ environments.

The number of mobile devices operating worldwide is expected to reach 17.72 billion by 2024, an increase of 3.7 billion devices compared to 2020 levels.

MSPs are in a position to meet the explosive demand for efficient management of these endpoints. However, many MSPs use poorly integrated and limited tools to manage their clients’ environments, which decreases their operational efficiency and adversely affects their bottom line.

MSPs can implement Unified Remote Monitoring and Management (uRMM) tools that go beyond the current concept of RMM, where only traditional devices and endpoints are managed.

The concept of unified RMM is built on three factors:

  • Complete – A unified RMM solution manages all endpoints and devices across all IT environments, including on-premises, cloud, hybrid IT and work from home, all from a single console.
  • Automated – A unified RMM solution automates a wide range of IT processes and streamlines workflows across IT tools, increasing IT team efficiency and productivity by 25% or more.
  • Priced Right – This means that the uRMM solution provides hard cost-savings over traditional RMMs. In addition, by managing all devices and IT environments through a single, unified solution, MSPs can eliminate unnecessary point tools, which further reduces licensing costs. With automation and integrated workflows comes increased operational efficiency and lower costs. All these factors result in a much higher return on investment (ROI) than traditional RMMs.

Capabilities of a Unified RMM Solution

A uRMM platform maximizes MSP technician efficiency with:

Automated Discovery and Topology Mapping of All Devices

The process of discovery of all endpoints and network devices, including virtual hosts and VMs for VMware and Microsoft Hyper-V, and cloud infrastructure for services such as Microsoft Azure and AWS, is automated with a unified RMM solution. Visibility into cloud resources, such as SQL instances, cloud applications and load balancers, is also provided by the solution.

Monitoring and Management of All Endpoints and Devices

While some RMM tools extend their capabilities to mobile device management (MDM), a unified RMM tool does more than that. It monitors and manages VMs, cloud infrastructure and IoT devices. With more businesses moving to a “digital-first” strategy and adopting cloud services, the growth of application containers and VMs has never been higher. Efficiently managing these virtual and connected devices to maintain system and service availability is extremely critical to an MSP client’s success.

Benefits of Unified RMM

As mentioned earlier, along with increased technician efficiency and productivity, a uRMM solution empowers MSPs with the following benefits as well:

Reduced IT costs

Eliminating poorly integrated point tools drives cost savings on licenses and reduces training efforts for technicians.

Faster resolution of service tickets and better service delivery

With a centralized management platform and comprehensive visibility, you can remediate issues quickly, keep IT service up and running, and keep your customers satisfied.

Time saved by managing “everything” from a single console

MSP technicians now need not spend their precious time switching between different tools to get issues resolved. With a uRMM solution, they can discover, manage and remediate incidents from a single platform.

Unified RMM will empower MSPs to meet the current and future needs of their clients. It can help your MSP deliver higher quality services at lower cost.

Learn more about the powerful uRMM solution, Kaseya VSA. Request a demo today.